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We have gathered the most frequently asked questions (FAQ) from our customers.
Please go through FAQ first and see if you can find the answer you are looking for; if not, please contact us via Inquiry Form below.

*For inquiries regarding an order or registered membership information, we will only respond to the registered member due to privacy concerns.
*We try to reply to all emails about our products and services within two business days, but kindly note that it may take us a little longer to research more complex inquiries.
*PREMIUM BANDAI is strictly for indivual customers only, and does not offer wholesale accounts.
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