Submit a request

We have gathered the most frequently asked questions (FAQ) from our customers.
Please go through FAQ first and see if you can find an answer you were looking for; if not, please contact us via Inquiry Form below.

*For inquiries regarding an order or registered membership information, we will only respond to the registered member due to privacy concerns.
*We try to reply to all emails about our products and services within two business days, but please understand that it may take us a little longer to research more complex inquiries.

Please do not send any creative or original materials such as creative suggestions, ideas, notes, drawings, concepts or other information. Unsolicited submissions will be deleted, unread.

Note: The maximum file size for attachments is 20MB.
Please check your entry and click "Submit"

We regret to advise you that PREMIUM BANDAI is not in the position to assist you with your idea concepts or submission.
Do not attach any files other than those related to your purchase or PREMIUM BANDAI product inquiry.