We do not offer replacements or refunds unless there are physical problems with the product.
Should you find the specifications of the product received do not match what you ordered--or should you receive any incorrect items--please provide clear, close-up photos of the defective parts/items. Please include photos of the front, rear, left, right, top, and bottom of the product along with photos of both the package and packaging. Please send these, together with the order information and a detailed description of the problem, to the Bandai Customer Support Center within seven (7) days of receiving the product.
*The photo of the product you saw while placing an order may be that of a prototype. For this reason, the specifications of pre-order items or products not-yet-in-stock are subject to change.
Please keep in mind that the color, shape, or texture of the item you see on your screen may differ from those of the product you receive.
*In addition, if the carton or package is found damaged or collapsed but the product inside remains intact, please note that we will not offer a replacement of the product and package.
The after-sales service period will NOT cover the problems caused by any of the following causes (including, but not limited to): -
Any damage caused by misuse, abnormal use, improper handling or storage, accident, abuse, negligence, unauthorized modifications, improper use, non-compliance with instruction, alteration or repair in any way made to any part of the product, such as disassembling of the product without direction by Premium Bandai. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs not performed by Premium Bandai.