We do not offer replacements or refunds unless there are physical problems with the product.
Should you find the specifications of the product received do not match what you ordered--or should you receive any incorrect items--please provide clear, close-up photos of the defective parts/items. Please include photos of the front, rear, left, right, top, and bottom of the product along with photos of both the package and packaging. Please send these, together with the order information and a detailed description of the problem, to the Bandai Customer Support Center within seven (7) days of receiving the product.
*The photo of the product you saw while placing an order may be that of a prototype. For this reason, the specifications of pre-order items or products not-yet-in-stock are subject to change.
Please keep in mind that the color, shade, or texture of the item you see on your screen may differ from those of the product you receive.
*In addition, if the carton or package is found damaged or collapsed but the product inside remains intact, please note that we will not offer a replacement of the product and package.