It is our policy that packaging is for the protection of the toys or figurines inside (including cartoon box with Japanese wording printed on it(Photo below) ). Therefore, for all of our products, we do not replace packaging. Your understanding is greatly appreciated.
Cartoon Box Example
If you notice any item damage caused by delivery, please refer to the FAQs section below before consulting the PREMIUM BANDAI Customer Service.
FAQ: See ”Nonconformity with Item Specifications/Damaged Items/Wrong Items”
FAQ: See ”PREMIUM BANDAI Singapore Customer Service”