Items are listed as either "Pre-order" or "In Stock".
"Pre-order" items can be ordered between the [PRE-ORDERS OPEN] and the [PRE-ORDERS CLOSE] dates listed on the individual product description pages.
However, because there is a maximum limit to how many units of a given item can be pre-ordered, pre-orders will close early if this limit is reached.
When an order is placed, you will be informed of the expected delivery month for the product exclusively through your registered email address with Premium Bandai. As soon as the estimated delivery date is decided, a "Pre-ordered Product Estimated Shipment Date Notification" email will be sent to you.
We will make efforts to begin delivering your order as soon as reasonably practicable. You understand and agree that the Estimated Shipment Date is subject to change. We do not represent or warrant that we will be able to ship the order by the Estimated Shipment Date.
Should you need to change your user information, your order will not be impacted as long as such change was made before the date indicated in the "Pre-ordered Product Estimated Shipment Date Notification" email.
You may cancel your order while the cancel button is still displayed on the "ORDER INFORMATION" page. Beyond that, cancellations shall not be accepted under any circumstances. Please refer to our Order Cancellation / Return policy for details.
"In Stock" products will be shipped as soon as possible after successful payment, subject to any uncontrollable or unforeseeable delays. Orders cannot be placed if items are out of stock.
In addition, if you order "In Stock" items, you can change your user information only before your order status is listed as “PREPARING TO SHIP”.
*Only when the status of your order appears in the “ORDER HISTORY” as "PAYMENT RECEIVED," then it will be canceled from the order information page.
Cancellation of order is not available once the order status is listed as "PREPARING TO SHIP." Please refer to our Order Cancellation / Return policy for details. You will be charged the full upfront price of the product at the time of placing the “Pre-Order” and/or “In Stock” products.
As the rules for "Pre-order" and "In Stock" products are different, please check out the related FAQs for other details.
Bandai reserves the right and discretion to amend the aforementioned terms and conditions at any given time. By purchasing any items on the Premium Bandai platform, you agree and acknowledge all the aforementioned rules.