Nonconformity with Item Specifications/Damaged Items/Wrong Items

Should you find the specifications of the product received do not match what you ordered--or should you receive any incorrect items. Please include photos of the front, rear, left, right, top, and bottom of the product along with photos of both the package and packaging. Please send these, together with the order information and a detailed description of the problem, to the Premium Bandai Customer Service Center within seven (7) days of receiving the product.

If we confirm the item's status and consider the product a defective/damaged one, we will immediately exchange the product. In the case of a missing item, we will send the missing item.
If the carton or package is found damaged or collapsed but the product inside remains intact, please note that we will not offer a replacement of the product and package.

*Please keep all items and its packing materials ( include: product package, carton box with the waybill, packing invoice e.t.c.)

The delivery box of the product is for the purpose of protecting inner product only and does not form part of the product or package of the product(including cartoon box with Japanese wording printed on it ( Photo below) ). We do not accept any exchange or replacement for any damage, taint, tears or broken, for whatever reason, of the delivery box.

 

Cartoon Box Example 

*The photo of the product you saw while placing an order may be that of a prototype. For this reason, the specifications of pre-order items or products not-yet-in-stock are subject to change.
Please keep in mind that the color, shade or texture of the item you see on your screen may differ from those of the product you receive.

※In case of any dispute, PREMIUM BANDAI SINGAPORE reserves the rights of final and absolute discretion.

FAQ: See "About Damaged Packaging"
FAQ: See ”PREMIUM BANDAI Singapore Customer Service”